It’s that time of the year again. From a support point of view, to maximise your time there I recommend doing the following.
1. If you have a particularly tricky PMR, or a block of PMRs that you want to discuss at the conference with someone (i.e. Developer), let your support engineer for the PMR/s know that you will be there. No guarantees!, but they hopefully should be able to get some time with a developer for you that is relevant to the issues.
2. If you aren’t available for PMRs for the week of Connect 2013, let support know who your backup is or tell them you will follow up after the conference. Saves them wasting time on trying to chase you for a follow up.
3. If you speak to a developer at Connect 2013 and they tell you to open a PMR. Make sure to get their name and it is put into the PMR! Especially if they have promised you the Moon on a stick. ;)